If you forgot or need to change your pin number, an email request must be sent to "12sky2classic@redfox.freshdesk.com" from the email that is connected to your account. This is to confirm that you are the original owner of the account.

Once we receive your request, we will reply to your email with a temporary pin number, so you can log into your account.

After logging in with your temporary pin number, please remember to revise your pin number with a new pin.